Privacy Policy | Crumb x The Shack

1. Introduction

Crumb Artisan Bakery in Guam (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information through crumbxtheshack.com and related services.

2. Information We Collect

a. Personal Data You Provide:

Name, email, phone number, shipping or pickup address.
Payment information processed via third-party gateways (we do not store full payment data).
Account credentials (username, password), when you register.
Preorder details and special instructions (e.g., allergy notes).

b. Automatically Collected Data:

IP address, device type/details, browser type, usage activity, and location data when you interact with our Services.
Cookies and tracking technologies to help us personalize your experience and analyze site usage.

c. Third‑Party Sources:

If you connect with social media or marketing integrations, we may receive your public profile information (name, email) from those platforms.

3. How We Use Your Data

We use your personal data for the following purposes:

Order Processing – to manage preorders and deliver pickup or delivery.
Customer Service – responding to your inquiries and handling issues or refunds.
Marketing & Communications – sending promotions, updates, newsletters (opt-in required).
Analytics & Improvements – measuring site performance and improving our services.
Security & Compliance – preventing fraud and complying with legal obligations.

4. Data Sharing & Disclosure

We may share your personal data with:

Service Providers: Payment processors, delivery partners, email platforms.
Business Partners: For co-branded promotions (with your consent).
Legal Authorities: When required by law or to protect rights and safety.
Business Transfers: In case of asset sale or business restructuring; you will be notified and data handling terms will remain in privacy compliance.

5. Cookies & Tracking Technologies

We use cookies and similar technologies for:

Essential website functions.
Analytics (e.g., Google Analytics).
Marketing and retargeting (e.g., Facebook Pixel), with opt-out options available.

You can manage or disable cookies via your browser settings, but this may affect functionality.

6. Your Data Rights

Depending on applicable laws, you may:

Access, correct, update, or delete your personal data.
Object to or restrict its processing.
Withdraw your consent for marketing communications.
Request data portability or file complaints with regulators.

To exercise these rights, contact us directly (see below).

7. Data Retention

We retain personal data as long as necessary for processing orders, maintaining accounts, and fulfilling legal obligations. Specific timeframes include:

Order/payment records: ~7 years for financial compliance.
Marketing preferences: until you opt out.
User accounts: until you delete them or after inactivity periods.

8. Security Measures

We implement reasonable administrative, technical, and physical safeguards—including encryption, access controls, and periodic audits—to protect your information.

9. Privacy of Minors

We do not knowingly market to or collect data from individuals under 18. If a minor submits personal information, please contact us for deletion.

10. International Transfers

Your data may be processed or stored outside of Guam. When transferred, we ensure adequate safeguards per legal standards.

11. Changes to This Policy

We may update this policy (e.g., to reflect new laws or services). Updates will be posted on the website with a revised "Effective Date." Continued site usage implies acceptance.

12. Contact Us

For questions, access requests, concerns, or complaints about your data, please contact us:

Crumb Artisan Bakery in Guam

📍 Address: 800 S. Marine Corps Drive, Suite 110, Tamuning, Guam 96913

📞 Phone: (671) 646‑2786

📧 Email: crumbguam@gmail.com